Frequently Asked Questions

We deliver fresh products from Monday to Saturday between 11:00 AM to 9:00 PM. Sunday deliveries are currently unavailable. We ensure your order reaches you fresh and on time!

Standard delivery takes 2-4 hours depending on your location. For express delivery within Mumbai, we can deliver within 1-2 hours. Delivery time is calculated at checkout based on your pincode.

We currently deliver across Mumbai and surrounding areas. Enter your pincode on our website to check delivery availability in your location. We are continuously expanding our delivery zones!

The minimum order value is ₹299 for regular delivery. For orders below this amount, a small delivery fee of ₹50 will be applicable. Orders above ₹499 get free delivery!

All our products are sourced daily from trusted suppliers and stored at optimal temperatures. Each product comes with a freshness guarantee. We also provide catch date information for all fish products.

Yes! We offer multiple cutting styles including curry cut, boneless, steaks, and fillets. You can select your preferred cut option while placing the order. This service is completely free!

Absolutely! You can add special instructions for cutting, cleaning, or packaging preferences in the order notes section during checkout. Our team will ensure your preferences are met.

We accept all major payment methods including Credit/Debit Cards, UPI, Net Banking, and Cash on Delivery (COD). Online payments are 100% secure with encrypted transactions.

Yes, Cash on Delivery (COD) is available for all orders. However, we recommend online payment for a faster checkout process and to avail exclusive online-only discounts.

No hidden charges! The price you see is the final price. Delivery charges (if applicable) are clearly shown during checkout. We believe in complete transparency.

If you are not satisfied with the quality of your order, you can request a return within 2 hours of delivery. We will arrange a pickup and process a full refund or replacement as per your preference.

Contact our customer support team via phone or WhatsApp immediately after receiving your order. Share your order details and concern. Refunds are processed within 3-5 business days to your original payment method.

Yes, you can cancel your order before it is dispatched for delivery. Once dispatched, cancellation is not possible. Please contact us immediately if you need to cancel.

While you can place orders as a guest, creating an account helps you track orders, save addresses, access exclusive deals, and enjoy a faster checkout experience.

Once your order is confirmed, you will receive a tracking link via SMS and email. You can also track your order in real-time from the "My Orders" section in your account.

You can update your delivery address from your account settings. If you need to change the address for a current order, please contact our support team immediately before dispatch.